Privacy Policy Overview

Definitions

This section defines terms used throughout the policy and gives practical examples so readers can see how each term applies to typical luxury apartment selection scenarios.

Purposes of Processing

We process personal data to perform our services, improve operations, and meet legal obligations. Each purpose below is paired with a practical example drawn from client cases.

• Service delivery: to create tailored property shortlists, arrange viewings and coordinate move-in tasks (example: scheduling three evening viewings based on a client’s flight arrival).
• Communications: to respond to inquiries, confirm appointments and share property reports (example: sending a curated comparison report after a viewing).
• Billing and administration: to process payments, issue invoices and manage account records for paid services.
• Fraud prevention and legal compliance: to validate identity documents during tenancy processes and comply with applicable laws.
• Service improvement: to analyze aggregated usage patterns and refine our shortlisting methodology using anonymized case data.
• Personalization: to present relevant listings and tips based on previously expressed preferences and example scenarios.
• Research and analytics: to assess demand trends across Lampang neighborhoods and produce practical case summaries for clients.
• Marketing with consent: to send updates or offers when you opt in, with clear examples of content frequency and type.

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal data, we rely on the following bases depending on the activity. Examples illustrate how each basis is applied in practice.

• Performance of a contract: processing necessary to deliver services you request, such as preparing a shortlist or arranging viewings.
• Consent: where you have opted in to marketing communications or other optional uses; example: receiving a monthly curated selection email after subscribing.
• Legal obligation: processing required to comply with Thai regulatory requirements or lawful requests from authorities.
• Legitimate interests: limited processing for business operations and service improvements when balanced with user rights, such as analyzing anonymized viewing data to enhance scheduling efficiency.

Cookies and Tracking

We use cookies and similar technologies to operate the site and improve user experience. Below we explain types, categories and how to manage them with practical examples.

Types include session cookies for temporary sessions, persistent cookies for remembered settings, analytics cookies for aggregated usage data, and functional cookies for features like saved searches.

Categories: essential (site operation), performance (analytics), functionality (preferences) and marketing (with consent). Example: enabling functionality cookies remembers your language and shortlists between visits.

You can manage cookie preferences through your browser settings or the cookie banner on gocybroxova.club. Example steps and screenshots are provided in the cookie settings page to walk through common actions.

View our full cookie policy

Data Sharing and Disclosure

We share personal data only when necessary to deliver services or comply with legal obligations. Practical examples below show with whom data is shared and why.

• Property owners and listing platforms: to arrange viewings and verify availability during the shortlisting process.
• Service providers such as payment processors and inspection vendors: to complete transactions and coordinate move-in services.
• Professional advisors or relocation partners where you have requested assistance that requires sharing tenancy history or verification.
• Law enforcement or regulators when required by law or to respond to lawful requests.
• Aggregated or anonymized data may be shared with partners to illustrate market trends without identifying individuals.
• Third parties acting as processors under written agreements limiting use to the specified service tasks and requiring appropriate safeguards.

International Transfers

Where personal data is transferred outside Thailand, we assess risks and use appropriate safeguards such as contractual protections or relying on jurisdictions with adequate safeguards. Example: sharing anonymized market analysis with an international partner under a data processing agreement.

Safeguards include standard contractual clauses, data processing agreements requiring confidentiality, and technical protections like encryption for data-in-transit.

Data Retention

We retain personal data only as long as necessary for the purposes described and to meet legal or regulatory obligations. Retention periods are set with practical case examples below.

Account and profile data: retained while your account is active and for a standard administrative period thereafter (for example, 2 years after final service delivery) unless longer retention is required by law.

Communications and case notes: retained for the duration of the service engagement and a reasonable archival period to support post-service inquiries, typically up to 3 years in comparable scenarios.

System logs and analytics: retained in aggregated or pseudonymized form for performance analysis; raw logs are retained no longer than necessary for troubleshooting, generally up to 12 months.

Deletion processes: when retention periods expire or you request deletion, we remove or anonymize data in accordance with documented procedures and provide examples of what is removed in common cases.

Your Rights

You have rights regarding your personal data. We describe how to exercise each right with clear procedural steps and illustrative scenarios so you can act confidently.

• Access and portability: request a copy of your data or a structured export; example: obtaining the list of properties and notes created for your search.
• Rectification and erasure: request corrections or deletion where appropriate; example: correcting an outdated phone number before a scheduled viewing.
• Right to data portability: In practical cases gocybroxova provides exportable copies of personal data in common machine-readable formats. Example scenario: a client requests their submitted apartment preferences and viewing history to move to another consultancy. We supply CSV or JSON export files along with a short explanation of fields within 30 days.
• Right to restriction of processing: If you identify inaccurate data or contest processing for a specific period, submit a restriction request. Case example: a user disputes a listing annotation; we suspend updates to that record while verification proceeds and notify the requester of status changes.
• Right to rectification: Practical workflow — submit corrected contact or preference details through your account or via a rights request. We log the request, verify identity, and update records. Example: correcting a preferred neighborhood or budget range used by our luxury matching team.
• Right to erasure: For eligible requests we remove personal information from active systems and provide confirmation. Scenario: a past client asks to delete contact and saved search history; we archive anonymized analytics while removing identifiable records where lawful.
• Right to object to processing: If you object to marketing profiling or direct marketing, we stop using your personal data for those purposes. Example case: a subscriber opts out of targeted offers; we cease profiling for campaigns and confirm via email.
• Right to withdraw consent: When processing relies on consent you can withdraw it at any time. Practical steps: revoke consent in account settings or submit a request. After withdrawal we limit processing to legal bases other than consent and explain implications.

How to exercise your privacy rights

To exercise any privacy right, provide a request via our contact form or by mail to gocybroxova at the address below. Include your full name, email used with our service, a clear description of the right you wish to exercise, and any supporting documents for verification. Case example: to request portability of apartment preferences, indicate 'data portability' and preferred format (CSV or JSON).

[email protected]

Response times: We acknowledge requests within 5 working days and aim to complete standard requests within 30 calendar days. For complex cases we will notify you with a timeline extension and rationale. If we need identity verification, the timeframe may be extended until verification is complete.